How does Bookipi process payments and manage refunds?
Bookipi relies on third-party services for all payment and refund transactions. This article outlines the process used by Bookipi and the parties responsible for handling payments and refunds.
Payment Processing in Bookipi
Bookipi does not directly process payments or card transactions. Instead, the platform integrates with third-party services to manage these financial processes:
1. Role of Stripe for Card Transactions
Stripe Connection Requirement: All online card payments facilitated by Bookipi are processed via Stripe. It is necessary to connect your Stripe account to Bookipi to enable payment transactions. If Stripe is not connected, payments cannot be captured, and no funds will be charged.
Dispute or Query Handling: Any questions or disputes related to card payments made through Stripe should be directed to Stripe’s customer service team.
2. Role of Apple and Google for In-App Purchases
Purchases made through the Bookipi app are processed by Apple (via the App Store) or Google (via Google Play). Bookipi does not facilitate these transactions directly but allows the respective platform to handle them.
For disputes, refunds, or questions regarding charges for in-app purchases, customers should contact Apple or Google directly.
Resolving Payment and Refund Issues
If you encounter any issues with payments or need to address a refund:
Stripe Card Payments: Contact Stripe for all disputes revolving around card transactions processed via Stripe.
In-App Purchases: Reach out to Apple or Google for questions related to App Store or Google Play transactions.
By clearly understanding the roles of Stripe, Apple, and Google in processing payments on Bookipi, users can effectively navigate any issues related to transactions or refunds.