How to contact Bookipi Support
Learn how to get in touch with the Bookipi Support team, when we're available, and what to include in your message so we can help you as quickly as possible.
Ways to contact Bookipi Support
Option 1: Send us a message through in-app chat
The fastest way to reach us is through chat on the Bookipi web or mobile app.
On the Web App
Step 1: Open the User Menu
Click the user icon in the lower-left corner of the screen.
Step 2: Start a Chat
Under Others, click 'Ask us with chat', select your concern, follow the prompts, and enter your details and message.
On the Mobile App
Step 1: Open 'More'
Tap 'More' in the lower-right corner of the screen.
Step 2: Start a Chat
Scroll to the bottom and tap 'Chat with us' to start a conversation with our support team.
Option 2: Send us an email
You can also email us at support@bookipi.com. Please send your email from the address you use to log in to Bookipi, so we can find your account quickly.
Bookipi Support hours
Our support team is available Monday to Friday during the following hours (Sydney time):
8:00 AM until midnight (12:00 AM), AEDT
Note: Support hours may shift slightly when daylight saving time begins or ends in Sydney. You can message us at any time. Outside support hours, our AI assistant will reply and can help with many common questions straight away.
Tips to help us resolve your request faster
Including these details in your first message means we can start looking into your issue right away, without needing to ask follow-up questions:
The email address you use to log in to Bookipi
Which app you're using (web app, iOS app, or Android app)
The invoice, estimate, or document number, if your question is about a specific document
A short description of what you were trying to do and what happened
Screenshots or a screen recording of the issue, if possible
FAQs about contacting Bookipi Support
Q: Can I contact Bookipi Support outside support hours?
A: Yes. You can send us a chat or email at any time. Outside support hours, our AI assistant will reply to your chat and can help with many common questions. If your question needs a member of our team, your conversation will stay open and we'll follow up as soon as we're back online.
Q: Should I send my question through more than one channel?
A: No, one message is enough. Sending the same question through chat and email, or sending several follow-up messages, creates duplicate conversations and can slow down our reply.
Q: Why do the support hours change during the year?
A: Our team's hours stay the same all year. The times shown in Sydney time change by one hour when daylight saving starts in early October and ends in early April.
Q: Where can I find answers without contacting support?
A: Many common questions are already answered in our Help Center. Use the search bar at the top of the Help Center to find step-by-step guides for invoicing, payments, subscriptions, and more.
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