Sometimes things don’t go as planned—and that’s okay. Here’s how to handle customer concerns the right way:
Stay polite and professional
Listen to the customer’s issue and offer to fix it if possible. A calm, respectful approach builds trust and repeat business.Reach out to Bookovia Support
If you can’t resolve the issue on your own, our team is here to help. We’ll step in to review and mediate if needed.Fair dispute resolution
All complaints are logged and reviewed fairly. We consider both sides and aim for outcomes that work for everyone.
💡 Tip: Clear communication before, during, and after each job helps avoid most issues in the first place.