Users may cancel a booking free of charge up to 1 hour before the scheduled service time.

Cancellations made within 30mins of the scheduled booking may incur a cancellation fee of 30% of the service price.

If the provider has already departed for the customer’s location, up to 50% of the booking fee may be charged.

If a customer is unavailable or fails to attend the booking at the scheduled location and time, the booking will be marked as a No-Show, and the full booking fee will apply.
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Eligible refunds will be issued to the original payment method within 2-5 business days, subject to payment provider processing times.

Providers are expected to honor all confirmed bookings. Cancellations should only occur in unavoidable circumstances.

If a provider cancels within 1 hour of the scheduled booking, this may:

Providers are permitted up to 2 emergency cancellations per month without penalty. Bookovia may request supporting information where appropriate.
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In cases where a provider cancels at the last minute, Bookovia may offer compensation (e.g., a discount voucher) to the affected customer.

Bookovia reserves the right to waive penalties for cancellations caused by exceptional circumstances (e.g., medical emergencies, severe weather, or safety concerns).
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All cancellations must be made directly through the Bookovia app. Cancellations made outside of Bookovia’s platform will not be considered valid.

Repeated violations of this Cancellation Policy, by either users or providers, may result in temporary suspension or permanent removal from the Bookovia platform.