Q1: What promotions can we offer?
A: We are able to offer a number of promotions:
- Money off bookings
- % off bookings
- Promotional codes for specific guardians
Please reach out to support@bookpebble.co.uk for more information
Q2: How do we give parents discounts?
A: We run discounts throughout the year. We will sometimes send these directly to parents signed up to the platform, other times we may work directly with your nursery to send out comms.
Q3: Can a parent use an expired discount?
A: A discount code must be used within its terms and conditions.
Q4: Can we run discounts for families with multiple children at our nursery?
A: We can generate user specific discount codes- so if you let us know which parent(s) should have what discount(s) we can issue them with a code they can use to discount their sessions.
Q5: How do we run promotions?
A: To run a promotion, contact your CSM, and one can be set up to suit your specific requirements.
Q6: Who covers the cost of promotions?
A: This depends on the promotion. For promotions where the cost is covered by Pebble, you will always receive the full day rate minus your normal Pebble fee. Where a promotion is wholly or fully funded by you, we will always confirm the terms in writing with you before launching.
Q7: Can we run in house promotions on pebble?
A: Yes, please reach out to support@bookpebble.co.uk or your dedicated CSM. We can set up your promotion for you and help draft comms to your parents detailing the T&Cs.
Q8: Can parents pay using a tax free account?
A: Parents cannot pay for discounted sessions via their Tax Free account. All promotional bookings must be made and paid via the Pebble platform.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback, please don’t hesitate to get in touch with our CS team at support@bookpebble.co.uk or on the live chat support.