For Android/iOS:
Open Profile in the app.
Tap “Profile Settings.”
Copy “Your User ID.”
Why Your User ID is Essential
Having the User ID is crucial for support to effectively assist with issues. It enables us to:
Verify Purchases: See which items or subscriptions you’ve bought.
Award Coins: support can add coins directly to your account if needed.
View App Events: Check activity history, which helps identify actions such as:
If and when coins were received,
Whether purchases were completed successfully,
Ad views,
Episodes unlocks,
And much more.
Without your User ID, support may be limited in the assistance they can provide.