You are being charged automatically every week or month because your subscription is set to auto-renew. Subscriptions renew automatically until canceled by the user, and the renewal terms - including the cost and frequency - are clearly stated during sign-up and in your account’s subscription section. If you do not cancel before the renewal date, the payment method on file will be charged again. This process is standard and does not indicate any error or malfunction. All charges are applied with clear consent, as outlined in the subscription terms.
If you no longer wish to be charged, the subscription needs to be canceled before the next renewal date.
For any questions or concerns, feel free to reach out to us at support@muse-app.co. Our support team may follow up for additional details, so keep an eye on your inbox. We'll get back to you as soon as possible — you'll always hear from us!