If you were charged again after canceling your subscription, it is likely because the subscription was not canceled before the auto-renewal date. When you first subscribed, the system set up an auto-renewal for your subscription, and it was your responsibility to turn off the auto-renewal if you no longer wished to continue. If the auto-renewal wasn’t disabled in time, the subscription was automatically renewed, resulting in another charge.
Another possibility is that the cancellation may not have been completed successfully, which can happen if the process wasn’t fully confirmed.
For any questions or concerns, feel free to reach out to us at support@muse-app.co. Our support team may follow up for additional details, so keep an eye on your inbox. We'll get back to you as soon as possible — you'll always hear from us!