We understand that circumstances may arise where you require a refund. Please rest assured that we are here to assist you. Below is a detailed guide on how to request a refund with My Muse:
Please get in touch with our team. You can contact us via live chat directly on our website https://my-muse.ai/ or write to us at support@muse-app.co.
Please clearly describe the reason for refunding your subscription and wait for a response from our support team! We will try to get back to you as soon as possible.
If possible, we ask you to provide us with more information immediately that we may need to locate your subscription and help you with cancellation. This includes:
Your payment method (e.g., card or Pay-Pal)
If you used a bank card – provide the first 6 and last 4 digits of the card used
If you used Pay-Pal – provide the exact email address linked to your PayPal account
If you used Apple Pay - the four digits of your card's virtual account from the Wallet app
Additionally, please send us a screenshot of your payment, including the date and time, to help us verify the transaction.
Wait for the answer! We'll let you know when your purchase will be refunded.
For any questions or concerns, feel free to reach out to us at support@muse-app.co. Our support team may follow up for additional details, so keep an eye on your inbox. We'll get back to you as soon as possible — you'll always hear from us!