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How to report a bug or error?

Written by Support team

Running into a bug or something not working as expected? Let us know and we'll help sort it out as quickly as possible.

  1. Open the My Passion app

  2. Go to Profile and tap Contact Us

  3. Choose how you'd like to reach us: Email or Live chat

  4. Provide the following details to help us resolve the issue as quickly as possible:

    • A brief description of the issue

    • The exact steps you take before it occurs

    • Any error messages or screenshots

    • A screen recording, if possible (or a video showing what's happening on your screen)

  5. Wait for our response — our team will look into it and reach out to you


Need help?

If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.

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