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I Didn’t Authorize This Payment — What Should I Do?

Written by Support team

We'd like to clarify how payment processing works with our application. The payments are processed securely through trusted third-party payment providers, and we do not store cardholder information on our systems. The subscription terms, including pricing and renewal details, are clearly communicated to users before completing subscription purchase.

If your device has been lost or stolen, we strongly recommend contacting your bank or card issuer immediately to take appropriate measures to prevent unauthorized use of your card information. Your financial institution can block the card, dispute unauthorized transactions, and provide guidance on protecting your account.

For any questions or concerns, feel free to reach out to us at support@muse-app.co. Our support team may follow up for additional details, so keep an eye on your inbox. We'll get back to you as soon as possible — you'll always hear from us!

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