✨ Please note: Payments can only be taken on the Lite plan or above.
This article covers:
Online payments
You can advertise prices and accept online payments on your trial or any paid plans (Lite and above).
To accept online payments, you first need to secure the services of one of our approved payment providers (Stripe, PayPal or WorldPay).
Your chosen provider takes a small transaction fee for its online payment infrastructure. The payments from your customers go directly into your payment provider account, which you can withdraw as per your chosen provider's terms.
💡 Please note: We (Bookwhen) do not charge you any additional costs beyond your chosen plan's subscription cost. We also do not receive any revenue from your payments or any other incentives from the available payment providers.
Available payment providers on Bookwhen:
🌟 Bookwhen recommends Stripe. It is quick to set up, and your customers can pay by card during the checkout process.
PayPal - An industry leader in online payments.
Please note: Often, your customers are required to have a PayPal account to complete payment. However, you can enable guest payment in your PayPal settings.
Worldpay (UK & IE Only)
Please note: The initial setup is slightly more complex than connecting with Stripe or PayPal.
Adelante (on request)
Further information about online payments:
Offline payments
You can also offer your customers the choice to pay manually offline, such as cash, direct debit, cheque, etc.
You can customise the offline payment options shown to customers at checkout and in their booking confirmation emails.
For example:
Once you receive payment, you can mark the booking as 'paid'.
💡 To note: As offline payments are taken and managed outside of Bookwhen, you will need to manually record the payment on your account or chase your customer for any outstanding payments.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: gateway