Attendees - This is anyone who will attend your event, usually (but not always) the person who makes the booking.

Bulk booking discount - A discount that automatically applies to your customer’s purchase when they select a specified number of tickets in one transaction.

Booking form fields - These fields determine what information your customers provide to you when they make a booking. You can customise the fields as per your requirements.

Bookings - A booking is generated when a booker adds a ticket(s) to their basket. We categorise these into four statuses.

Booker - This is the person who places the booking. They must provide an email address to complete the booking. Sometimes, a booker may not attend an event (for instance, if a parent books for a child).

Cancelled - Your customer’s booking has been cancelled, and they may be due a refund (as per your T&Cs).

Checkout - Your customer reached the checkout stage (by adding a ticket to their basket) but did not complete the booking.

Complete - Your customer booked one of your events. They either paid online or agreed to your offline payment option (as per your settings).

Course tickets - A course is a series of events collected together under one ticket. When purchased, these tickets give your customers a place for each event date/time on your course.

Discount codes - You can create codes for your customers to use when making bookings. These can be a percentage reduction (e.g. 20% off the entire booking) or a monetary value (e.g. £10 off). Customers enter the codes at checkout to redeem the reduction.

Discount sets - These are useful if you wish to create restrictions for discounts that apply over multiple events. Each discount set can include one or more discount codes.

Entry - This is what you create to add events to your schedule. An entry can be one event or a recurring series (such as a course). Separating different events into other entries is an excellent way to keep them organised and more customisable.

Event - This refers to a singular event date/time in your schedule. This could be a class, a workshop, etc.

GDPR - The General Data Protection Regulation was introduced across Europe in 2018. It outlines a series of compulsory practices for processing your and your booker’s data. You can read Bookwhen’s GDPR policy here.

IFrame - An IFrame ('Inline Frame') is an HTML document embedded inside another HTML document on a website. You can use an IFrame to insert Bookwhen onto your website seamlessly.

Passes - Allow your customers to purchase a 'block' of events that they can redeem within the time frame you decide.

Payment provider - The service you use to take online customer payments. You must have an account with a payment provider to collect payments through Bookwhen, and most of our customers use Stripe, Paypal, or Worldpay.

Public Pages - This is the page that publically displays your schedule to your customers. Each public page links to the corresponding scheduling page (where you set up your schedule). You can find the share link on your scheduling page:

Scheduling page - Where you create, edit and view event details. Any published events appear on your public page.

Tickets - You can make these available to book for each event date/time. You can create multiple ticket types for each event and restrict their availability using timeframes and capacity limits.