β¨ Please note: You cannot take payments with the Free plan. Payments are available on the Lite plan or above.
This article covers:
How to find your payment settings
To locate your Payment settings, select the Settings drop-down from the left-hand menu, then Payments:
From here, you can determine the conditions surrounding your customers' payments, such as the online payment gateway of your choice (Stripe, WorldPay, or PayPal), offline payment conditions, and refund policy.
Online
To receive online payments through us, you must ensure that you have integrated with a payment gateway, either Stripe, Worldpay or PayPal.
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Select the Setup button next to your chosen service to initiate the process to link your gateway with Bookwhen:
π‘ Please ensure you have signed up for an account with your chosen service before doing this.
Offline
You can decide by what means you will receive an offline payment (e.g., cash, bank transfer, cheque, etc.). To set this up, select Edit in the Offline payments section:
And add your terms in the Instructions for offline payments field:
Currency
You can select the currency in which your Bookwhen page will operate (please ensure that this is compatible with your chosen payment gateway).
To do this, select Edit:
Then select the currency from the drop-down list before selecting Save changes:
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Tax percentage
You can determine a Tax percentage in your payment settings which will add a percentage cost to your future bookings.
If your prices account for tax, you can leave this as zero.
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The tax will be applied to all payments processed through the payment gateway. It doesn't use the gateway's tax calculation; instead, we calculate it and add it to the total collected by the gateway.
π‘ When checking the tax paid, keep in mind that Bookwhen breaks down a booking into ticket cost, added tax, and total cost. However, this breakdown won't show directly when viewing a payment directly through your payment provider.
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Refund policy
We recommend that you enter a Refund policy within payment settings, which appears in the footer of your public page.
Some payment gateways require a refund policy.
π¬ Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
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