You can decide what types of tickets you'd like to offer per entry for your customers to purchase, such as single tickets, course tickets or group tickets.

To set up your tickets, head to the Tickets & costs section when creating or editing an entry on your Schedule page:

The first section in the Tickets & Costs tab is the Attendees section, where you can set the Maximum event size. This is the maximum number of people who can attend the event for each date/time set in your entry:

​

The number you add here limits the number of tickets that can be booked (including multiple attendances on group tickets). If there is no capacity for your event, you can leave this field blank.

✨ Learn more about setting event and ticket capacities here.

The second section of the Tickets & Costs tab is where you can create the tickets for your event:

This name appears on your public page for customers to select. It should describe the type of ticket you are offering, for example "Single Entry".

You can type a description of the ticket here. This can be anything relating to that particular ticket.

👉 Typing a description is recommended if you are creating a particular ticket type, such as a group ticket, or if you offer a bulk booking discount. E.g. "Group booking special for up to 8 people" or "Buy 5 tickets and get 20% off!"

Tick this box if you'd like to specify when the ticket will be available for purchase and when it will close (no longer be available). You may find this setting useful if you intend to create an early bird ticket (or advance ticket).

You can take a ticket offline and make it unavailable for booking by unselecting the Show this ticket checkbox:

The amount you set here determines the number of tickets available for this type on each event date/time in your entry.

👉 This should take into consideration the maximum event size. For example, if you set the capacity for your event to 17 people, you can only sell 3 x 5-attendee group tickets.

Select this option if you'd like to allow customers to purchase one ticket at a set price (to attend every date on the entry).

✨ You can learn more about course tickets here.

Select this option to create a group ticket and set a fixed cost for multiple attendees booked on the same ticket. Specify the minimum and the maximum number of attendees the ticket can cover and ensure you have priced accordingly in the Ticket cost.

For exclusive bookings for those who are part of a customer group or specific membership.

✨ You can learn how to create 'donation tickets' here.

If you require a payment (i.e. if you have added a ticket cost), you can select how you would like to receive it from your customers in this section.
​

Select this option if you would like to enforce online payment. i.e. your customers must pay for their ticket before completing their booking. Payment is taken through your chosen payment provider. 

Select this option if you'd like to give your customers a choice between paying online or by other offline means (such as cash).

Select this option if you'd like to take offline payments only (cash, cheque, bank transfer, etc.). We ask your customers to acknowledge that they will pay later, and you take the payments outside Bookwhen.

✨ Learn more about payments here.

You can limit the number of tickets a customer can book per event date/time in a booking by adding an amount in Maximum tickets per booking field:
​

For example, for 1 ticket per booking, set this field to '1':

To hide how many remaining available tickets there are for each event to the public, open your public page:

Select Customise page in the top right-hand corner of your page:

Then untick the Show availability box:

💡 The availability will automatically show once the event is almost full to encourage your customers to book the last remaining tickets.

There isn't currently a way to set a 'rule' for the system to close another ticket type (unless you're restricting by capacity).

For example, if you offer two ticket types:

You would need to manually monitor the entry to ensure that, say, a private party doesn't book an event which you've sold a single-ticket option for.

Return to the top ⬆️