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Getting started with Bookwhen
How your customers book online
How your customers book online

What your customers will see when they book a place on an event you have created and shared with Bookwhen

Jen avatar
Written by Jen
Updated over a week ago

✨ Please note: You can only take payments on the Lite plan or above.

Once you create an event and direct your customers to your Public pages, they can purchase or reserve tickets for your event(s).

This article covers:


How your customers book online

Your public page allows customers to view your schedule:

✨ You can learn how to create your schedule here if you haven't done so already.

  1. First, your customer can select their desired date(s) from the schedule page.

  2. Then they can choose between your ticket options.

  3. After selecting the ticket(s) they require, they can choose View selections or the shopping cart button at the top of the page to proceed to checkout:

    πŸ’‘ Customers can select multiple tickets for multiple events in one transaction.

  4. On the next screen, they can enter a discount code (if you have created and shared any) to reduce the price of their selection.

  5. Once completed, they must select Book now to proceed to checkout.

Checkout process

  1. We will ask your customer to provide a Booker email address (if set by you in your booking form setup):

    πŸ’‘ If your customer has previously made a booking and created a password, they can choose to log in, and all the booking form information auto-fills with the information previously provided. This doesn't apply to any new fields you may add at a later date.

  2. The next step (if they haven't filled out the booking information previously) is to provide additional information via your booking form.

    The information your customer needs to enter depends on your booking form settings. By default, the system asks for the customer's attendee information for adult attendees (this varies for child attendees).

    ✨ This section can also include any questions you have added to your form.

  3. Next is the payment screen. Here, depending on your selection when creating the entry, your customer can view their payment options:

  4. Once payment has been taken or offline payment terms are acknowledged, your customer receives a booking reference:

✨ You can find the booking reference in the Bookings tab of your admin site should you wish to change their booking or review their information.


After your customer has completed the booking

  1. The system sends a booking confirmation email to the Booker email provided.

  2. Your customer receives an invitation to create a password, which would autofill attendee fields when they return for future bookings.

  3. Your customer can view their booking details and the additional information you entered when setting up the entry.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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