We send some automatic emails to your customers. When a customer replies to one of these emails, the team member set to receive the responses will receive their reply.
By default, the primary Account Owner receives the replies (usually the email address that signed up for the account).
This article covers:
Viewing the 'Reply-to' email address
To view the 'Reply-to' select Account from the left-hand menu, then Account Details. From here, you can view the current 'Reply-to' email address on the list of team members:
Changing the 'Reply-to' email address
To change the 'reply-to' email address, select the pencil and paper 📝 icon next to the team member:
Then select/deselect the Set as 'Reply-to' email address for all system emails sent from this business checkbox:
💡 To note: You cannot remove this setting entirely. At least one team member must be assigned as the 'Reply-to' person.
💬 Any questions or feedback? There are two ways to get in touch:
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