✨ Please note: Reminder emails are available on the Standard plan or above.
This article covers
What are reminder emails?
Reminder emails are a great tool to help you remind your customers about their booked events and reduce drop-outs. We send these automatically at your preferred time before the event.
💡 To note: We don't currently offer reminders via text/SMS.
Reminder email settings
Physical location
You can find your reminder email settings by selecting Settings from the left-hand menu, then Booking preferences. Scroll down the page to the Reminders section and select Edit to bring up your options:
You then have two options. The first is for physical events (or all events if you don't edit the online settings):
The second is for online events:
💡 The system only sends event reminder emails once, so you must decide when you want that email to go out to the customer. We recommend doing this one day in advance or on the same day as the event.
Online events
If you'd like the settings to be different for online events, you can tick the Same day reminders for online events? checkbox:
This setting is for online events not in a physical location but via a video tool such as Zoom. You can set the reminder to go out within a relative timeframe of the start of your classes, like 60 minutes in advance, for example.
💡 To note:
Reminder emails are sent for unpublished events and entries
Reminder emails are not sent for cancelled or deleted events or entries
Reminder emails are not sent for unpublished schedule pages
If you don't set the fixed time of day to be earlier than the class time that day, the customer won't receive the reminder email.
Reminder email example
Below is an example of an event reminder email for an online event. It includes a button for both the private event page (with your online joining details) and the booking.
We also include the direct link to the event for online bookings if you've provided it (this is automatic for Zoom integration users).
The Additional information section is the same as your booking confirmation message field, set in your entry settings.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺