Our commitment to quality includes a 97% deliverability rate for the data we provide. Should you experience a deliverability rate lower than this promise:
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1. Report the Issue: Send us a detailed report or screenshot showing the hard-bounce rate for the email list you purchased.

2. We Verify: Our team will analyze your report to confirm the hard-bounce rate.

3. Credit Compensation: If the hard-bounce rate exceeds our 3% threshold, indicating a deliverability rate below 97%, we will issue free data credits equivalent to the shortfall to ensure you receive full value. For instance, if you encounter a 20% hard-bounce rate, meaning an 80% deliverability level, we will compensate with free credits for an additional 17% of data.

This policy guarantees that you effectively receive the high-quality data you've paid for, without any financial loss on your part.