Damage Waiver
A Damage Waiver is a non-refundable fee paid by guests to cover accidental damage to the rental property during their stay. It protects guests from being charged for minor, unintentional damages, such as broken dishes or stained linens, while the rental company waives its right to hold the guest financially responsible for such incidents. It is not insurance and typically excludes intentional damage or negligence.
The Damage Waiver can be included through the digital check-in settings and will be visible to guests in the Guest Portal.
Once added, guests can access it in the Guest Portal to complete the payment.
If both a deposit and a Damage Waiver are set up, guests will have the option to choose between the two.
⚠️ Note: This does not apply to Airbnb reservations.
How to Enable the Damage Waiver in Boom
To enable the Damage Waiver:
Open the main menu and go to Guests ⏵ Experience ⏵ Check-In & Store Settings ⏵ Check-in.
In the “Portal Payments” section, select the checkbox next to the “Accept Damage Waiver” option to enable it.
Configure the Damage Waiver Amount for Your Listings:
Open your listing in Manage Mode.
Navigate to Channel Manager > Finance.
Enter the amount you wish to charge in the Damage Waiver field.
Click Save to confirm your settings.
Repeat this step for each listing where you want the Damage Waiver to apply.
Security Deposit
A security deposit is a refundable amount of money paid by a guest to a host before check-in. It serves as financial protection for the host against potential damages, unpaid fees, or violations of the booking terms. The deposit is typically returned after checkout, minus any deductions for repairs or outstanding balances, as outlined in the rental agreement and platform policies.
How to Enable the Security Deposit in Boom
To enable the Security Deposit:
Open the main menu and go to Guests ⏵ Experience ⏵ Check-In & Store Settings ⏵ Check-in.
In the “Portal Payments” section, select the checkbox next to the “Accept deposit payments” option to enable it.
If you want to exclude guests from specific channels, such as Airbnb, from the deposit requirement, select the relevant channels in the ‘Channels to exclude from deposits’ section.
Configure the security Deposit Amount for Your Listings
Open your listing in Manage Mode.
Navigate to Channel Manager > Finance.
In the Deposit Type field, select "Flat amount per stay"
Enter the amount you wish to charge in the Deposit field.
Click Save to confirm your settings.
Repeat this step for each listing where you want the Damage Waiver to apply.