Q: I am getting Boost Elevate GO for free, why was I required to enter a credit card?

A: Elevate GO's system requires a credit card on file to have a subscription. If you are receiving the subscription for free, a 100% off promo code will be applied to your account for the duration of the promotion period and your card will not be charged. If you decide to continue your subscription after the promotion period, we will charge the card on file.

Q: How long does the basic free trial last?

A: A Boost Elevate GO Checklists + DLAR Trial lasts for 7 Days.

Q: My free trial ended, but I decided afterward I want to sign up, where can I do that?

A: Login to Boost Elevate GO with your credentials, afterwards you will receive a screen notification that your trial has finished. On that pop-up, click the button labeled "Click Here to Resubscribe" and you will be taken to a page where you can sign up and complete payment.

Q: What happens when my trial ends or I cancel my membership?

A: When your trial is completed and you have not completed payment for a subscription, you will no longer be able to access Elevate GO. You will still be able to log in, although you will not be able to get any further than the homepage. If you cancel your membership, you will have access to Elevate GO for the amount of time you last paid. Ex. If you paid for the month and canceled the first week of the month, you will still have access to Elevate GO until the end of the month.

Q: If I cancel and decide to resubscribe, will my old data be available?

A: If you cancel your subscription or your free trial ends, all of your data will remain on Elevate GO. This includes checklists, visits, DLAR data, and more which is all ready if you decide to return.

Q: My account says I'm still on a free trial even though I signed up for membership?

A: When you sign up for an Elevate GO Checklists subscription in the middle of your Free Trial, you will not be charged until the trial is over. This notification is only to notify you whether you have yet to be charged for a paid subscription or still have time on the trial.

Q: Can I choose which stores I want to subscribe or do they all have to be signed up together? Also, I have multiple accounts, can I sign them both up for Boost Elevate GO?

A: All subscriptions are verified and accepted by using your Dealer ID. Because of this, subscriptions are based on dealer accounts and not dealer locations, so you cannot choose which locations to be included in the subscription. If you have multiple dealer accounts you can sign them up for separate subscriptions. Dealer sign-ups must be completed individually.

Q: Can I change my subscription from yearly to monthly or vice versa? Also, can I change my subscription at any time?

A: You can change your subscription from yearly to monthly and monthly to yearly at any time you may need.

Q: If I signed up for an annual subscription, what happens if I downgrade to a monthly subscription?

A: After you change to a monthly subscription you will receive a pro-rated credit on your account for the remaining time that is still paid for on the subscription. Ex. If you paid for an annual subscription and changed to monthly after 6 months, you will still have a credit for 6 months on your account before you are charged month to month.

Q: If I switch from a monthly to an annual subscription, will I receive a discount for the months I have already paid for?

A: When you switch from a monthly subscription to an annual subscription, you are charged immediately for the whole year based on the day you start your yearly subscription. Since you have previously paid for the current month, your yearly fee will be discounted for what you have paid per door for the current month. Ex. You have paid for the month of January and decide to change to an annual subscription. Your cost for the annual will be charged per door for the year minus the month per door already paid.

Q: If I choose an annual subscription, will I be charged monthly or for the total amount?

A: If you choose an annual subscription you will be charged once for the total amount.

Q: Can I adjust the subscription type by each store?

A: Subscriptions are only based on dealer accounts and not dealer locations, so you cannot choose which locations to be included in the Elevate GO subscription. Note: locations shown on your account, once subscribed, are only open locations. Pending open locations are not included until their status changes to open.

Q: How can I update my credit card information?

A: You can update your credit card information here --> Billing Homepage (add link)

Q: Are all cards accepted and can I pay in a different way than credit card?

A: All major credit cards are accepted as valid payments. A credit card is currently the only accepted payment method.

Q: Can I split my payment between multiple cards?

A: No, you can only use one card.

Q: Can I use different cards to pay for different stores' subscriptions?

A: No, you can only use one card for a dealer subscription. Although, you can use different cards for different dealerships if you have multiple accounts.

Q: Can I get a receipt of my paid membership?

A: Yes, once you have completed payment you will receive an invoice for the charge and a receipt that the invoice has been paid, all via email.

Q: Payment type failed, how long before subscription cancelation?

A: If your payment has failed to be cleared, you will have 1 week to update it before your subscription is canceled and you lose access to Boost Elevate GO. You can update your payment information here. (link)

For further questions, check out the rest of the Help Center. If you have a specific question, reach out via phone at 877.839.8777 or email at support@boostelevatego.com.