Rescheduling the DAT
If you wish to reschedule a testing appointment, please visit Prometric.com or call 800-688-5804; additional fees apply (see the Testing Fees section of this Guide). The local test center cannot schedule, reschedule, or cancel your appointment. Important: Appointments must be canceled or rescheduled by the business day prior to the test, at least 24 hours in advance of the scheduled appointment.
The cost to reschedule the DAT is determined by the amount of notice provided. Rescheduling fees are as follows:
No show policy
If you do not appear for your scheduled testing appointment and you do not cancel or reschedule your appointment in advance of the test date, you will forfeit all testing fees. You will be required to submit a new application and pay the fee to schedule a new appointment. Be sure that you receive a confirmation notification when rescheduling your testing appointment. Retain a copy of this confirmation for your records.
Emergencies on the day of your DAT
If an emergency on the day of the testing appointment prevents you from keeping your testing appointment, you can submit a written request that includes any applicable documentation. This written requestion should be sent to testingproblems@ada.org within FIVE business days of your DAT. Examples of emergencies include, but are not limited to, the following:
Examples of emergencies include, but are not limited to, the following:
Death in the family on the test day: Provide a copy of an obituary, program from funeral service, or death certificate confirming that the relative passed away or services were held on the day of the test.
Sudden illness on the test day: Provide a doctor’s note or hospital records confirming you were treated on the day of the test.
Death in the family on the test day: Provide a copy of an obituary, a program from a funeral service, or a death certificate confirming that the relative passed away or services were held on the day of the test.