Who do I contact?
If the platform isn't behaving normally or as intended, contact Support.
For questions about how to use the platform, or any enhancement requests, contact your Account Manager.
Who should contact tech support?
Staff at the LSP/LSC (LSC Admins) should contact tech support. Interpreters should reach out to their LSC first. It's up to the LSC to decide whether the issue can be resolved in-house or needs deeper investigation by Boostlingo.
How to contact tech support
Email: support@boostlingo.com
US Phone: (512) 593-5215
UK Phone: +44 (800) 058-4304
When you reach out, please include:
what you were trying to accomplish,
the steps you took,
what happened, including any error message and its exact wording, and
screenshots, call IDs, appointment IDs, account names, and any other details that help locate and resolve the issue.