Place the call
Select the caller icon in the top-left of the sidebar to open the caller.
In the caller, choose:
Type of call: "OPI" (audio icon) or "VRI" (camera icon).
"Language To".
"Service type" (if different from your default).
Select the "Call" button at the bottom of the screen. The call begins routing to an interpreter.
Next steps / Getting more help
If the call doesn't connect, note the language and service type, then let your LSC admin know. See the "Call log statuses" article for what a status means.