The interpreter availability feature allows interpreters to keep an up-to-date copy of their availability in the Boostlingo platform. As an administrator, you are able to see scheduling conflicts when adding interpreters to appointments, as well as view or update availability for a specific interpreter from your Boostlingo Dashboard.
Additionally, you can view changes to interpreter availability in your Audit Trail.
Note: If you do not have access to this feature, please reach out to your Account Manager to enable it.
Table of contents:
Dashboard availability
Viewing interpreter availability
LSC admins can view interpreter availability on the Availability tab of the Boostlingo Dashboard. This view will allow you to see availability for one interpreter at a time.
Adding interpreter availability
1. Select the interpreter whose availability you are updating in the dropdown.
2. Click Edit Standard Availability.
3. A pop-up will generate with two tabs: Weekly availability and Standard Availability.
The Weekly Availabilty pop-up will allow you to update the interpreter's regular schedule. Once you have applied the updates, click Save.
Under Date-Specific Availability, you can update the interpreter's availability based on one-time events. Once you have completed the schedule update, click Save Override.
Removing interpreter availability
You can only delete availability that was added under Date-Specific Availability. Otherwise, you will need to use the Edit Standard Availability pop-up.
To remove an event, click into it and click the Delete Event button:
Viewing availability during appointment creation
When adding interpreters to an appointment, you will see whether the interpreter is available using the Availability icon:
Additionally, you will not be able to Quick Schedule an unavailable interpreter.
You will also get a warning pop-up when confirming an interpreter outside of their available hours:
Viewing changes to availability in the Audit Trail
You can view changes to interpreter availability in the Audit trail. You can use Audit Areas = Availability to filter for changes to availability.