Using the new Routing Details Feature, you are able to view which interpreters were rung for a given call, how long the call rang for them, and if they declined the call. This information is available for calls in both Abandoned and Connected Status.

Note: This list will only show internal interpreters who were rung, not BHub interpreters.

1. As an LSC Admin, navigate to Dashboard >Logs > On Demand.

2. Click into a Call of Interest and then click on the Routing Details tab.

The Routing Details view allows you to see:

You can use the search bar to search by interpreter's name, ID number, or email address.

If a certain interpreter was not rung but you believe they should have been, you can check their Online/Offline times to see whether the interpreter was online at the time of the call.