The Audit Trail is a chronological record of all actions taken by users in the system that impacts Rates, Permissions, User Settings, Logins, Policies, Routing, and more.
When viewing in the browser, the Audit Trail is located in the Insights tab.
Note: The audit trail is not available in the mobile app.
To filter actions by date, select “Click to select range…” located in the top left. This will open a calendar allowing you to select a date range.
Audit Area allows you to filter action taken by the type of action: Rates, Permissions, Login/Logouts, User Actions, Routing, and Accounts.
Roles of User allows you to filter actions taken by the user's role: Requestor Admin, Requestor, LSC Admin, Interpreter, Requestor Root Admin, and LSC Root Admin.
Users allow you to filter actions by a specific user or set of users. You may select from the drop-down menu or use the search bar.
Search allows you to search by typing a specific phrase pertaining to an action.
Reset Filters will clear any active filters applied to the audit trail.
See below for a list of actions captured in the audit trail:
Policies
Reordering language policies
Reordering fields in policies
Default policy flag added or removed
Fields are reordered
Field privacy settings are changed
Field configuration settings are edited
Fields are added or removed
Members are added or removed
Policy is created, edited, or deleted
Custom fields created, deleted, or edited
Custom fields Reordered
Rates
Creating, removing, and updating account rates
Creating, removing, and updating interpreter rates
Creating, removing, or updating rate overrides
Permissions
Adding, removing, or updating language permissions for interpreters
Adding, removing or updating communication types for interpreters
Login/Logout
Logins and Logouts
Attempted logins with an incorrect password provided
User Actions
User invitations
User deactivation
Users are enabled
Role changes (ie requestor to requestor admin etc)
Deleting users
Routing
Changes to do not call and priority lists
Turning BHub routing on/off
Accounts
Account enabled
Account deactivated
Account deleted
Announcements
Announcement created