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Compatibility and Limitations - Teams integration

Interpreter Limitations:  Calls will not be routed to interpreters using mobile devices. Interpreters will not have the ability to use vir...

Written by Quinn Bott

Interpreter Limitations:

  • Calls will not be routed to interpreters using mobile devices.

  • Interpreters will not have the ability to use virtual backgrounds.

  • Interpreters will not be able to see a“live-mode” screen share. (Regular screen sharing is supported.)

  • In order for calls to route to call centers, your Teams administrator will need to give consent to the Boostlingo Teams app in the Teams admin portal.

In the caller:

  • Chat is not supported.

  • The "End Call" button is not available; the call must be ended by removing the interpreter from the meeting. See: Ending an Interpretation Session in Teams

  • Dial-out functionality to additional parties is not supported. Instead, this must be done from the Teams application.

App Availability:

  • The App is only available in the Apps menu. The Teams Apps menu is only available for Scheduled meetings.

  • Free and Personal Teams plans are not Supported.

  • Impromptu Teams calls are not supported.

Login Options:

  • Only Email/Password or Microsoft SSO is supported. Microsoft SSO is supported in the US only.

  • To use other login methods, please login in a separate tab in the same browser window.

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