Bandwidth Requirements and Speed Testing
Ideal Bandwidth: 25+ mbps upstream and 3+ mbps downstream.
Recommended Bandwidth: 5+ mbps upstream and 3+ mbps downstream.
Minimum Bandwidth: 2 mbps upstream and downstream.
Testing your speed
Navigate to www.speedtest.net and follow the onscreen instructions. For further troubleshooting steps, refer to this article: Troubleshooting Boostlingo on a Computer Browser
Tips for better Boostlingo Calls
Audio calls should be possible with most internet connections. Video calls use a lot more bandwidth, so if you are having issues with the quality of your video calls, we recommend the following:
Closing other applications or tabs that may be taking away bandwidth, especially if playing music or video.
Canceling any file transfers in progress.
Restricting internet usage on any other devices that may be connected to your Wi-Fi.
Using an Ethernet connection when possible.
Ensure your phone has sufficient battery and is not in low power mode.
Avoid toggling Wi-Fi calling or switching between Wi-Fi and mobile data during the call.
Avoid moving between rooms or locations during the call.
Keep the call number handy to quickly rejoin if the line drops.
If this does not resolve your problem, you may need to increase your bandwidth. Contact your Internet Service Provider if you need more information regarding your download and upload speeds.
A note on cellular bandwidth
4G LTE connections/mobile hotspots are sufficient for most situations with an adequate connection to your LTE service provider; however, LTE quality is heavily influenced by your location and by the number of other users connected to the same cell tower. Interpreters should always rely on wired Internet service over LTE service for consistent network quality.
To optimize mobile usage, take calls in areas with strong signal strength, such as near windows, and avoid locations with poor reception like elevators, basements, or parking garages.
3G connections/mobile hotspots are not recommended, but may be sufficient for two-party calls when the 3G connection is not in use by other Internet applications and you have a strong connection to your 3G service provider.