Where do I manage SMS templates?
From your Dashboard, locate the link to SMS, Phone & Email Settings.
From this page ensure that you have set outbound SMS messages to Enabled by finding the Sending SMS messages to your callers section.
The SMS templates are only visible on this page if outbound SMS messages are enabled.
How do I add a new SMS template?
Scroll further down this page until you find a section called Your SMS Templates.
From here, click Add an SMS Template.
Select a Message Type (it is important that you use a unique name for each template as this is how your assistant will know which one to send).
Write your SMS content.
Once you save the template, we will count how many characters long it is.
The length of your message determines how many SMS messages are sent.
Each SMS is up to 160 characters long. We can string up to 4 of these together and send a long SMS message if you like, but you'll be charged for multiple messages.
Some customers like to use URL shortening services like Bitly to trim long URLs.