After launch, we offer three different packages for ongoing reporting and optimisation support: Standard, Priority, and Premiere so you can choose the option that works best for your business needs.

What's included in each tier?

  • Health checks, data classification, and ongoing optimisation of automations and response accuracy

  • Data scraping of enquiries and data classification to understand automation effectiveness

  • Detailed CX Reports

  • Support AEST Monday through Friday 9:00 AM to 5:00 PM via phone, email, and a dedicated Slack channel (for Priority and Premiere)

Standard

Priority

Premier

Workflow Configuration

Quarterly

Monthly

Weekly

Conversational Audit

Quarterly

Bi-monthly

Monthly

Response Optimisation

On Request

Bi-monthly

Monthly

CX Sync Catch Up

Quarterly

Bi-monthly

Monthly

CX Report

Static (Basic)

Static (Detailed)

Live Dashboard

Standard response timeframes

Standard

Priority

Premier

High Impact

2 business days

8 business hours

2 business hours

Moderate Impact

3 business days

2 business days

4 business hours

Limited Impact

5 business days

5 business days

2 business days

Live Chat and Ticket Management

For ongoing live chat and ticket management services, please reach out to us to discuss a bespoke package tailored to your business needs.

Pricing

Plans can be monthly, or you can save 15% by signing up for an annual plan. You can find more details on our Pricing page.

For more information, get in touch with us at email@bothello.io or send us a message in the chat.

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