After launch, we offer three different packages for ongoing reporting and optimisation support: Standard, Priority, and Premiere so you can choose the option that works best for your business needs.
What's included in each tier?
Health checks, data classification, and ongoing optimisation of automations and response accuracy
Data scraping of enquiries and data classification to understand automation effectiveness
Detailed CX Reports
Support AEST Monday through Friday 9:00 AM to 5:00 PM via phone, email, and a dedicated Slack channel (for Priority and Premiere)
| Standard | Priority | Premier |
Workflow Configuration | Quarterly | Monthly | Weekly |
Conversational Audit | Quarterly | Bi-monthly | Monthly |
Response Optimisation | On Request | Bi-monthly | Monthly |
CX Sync Catch Up | Quarterly | Bi-monthly | Monthly |
CX Report | Static (Basic) | Static (Detailed) | Live Dashboard |
Standard response timeframes
| Standard | Priority | Premier |
High Impact | 2 business days | 8 business hours | 2 business hours |
Moderate Impact | 3 business days | 2 business days | 4 business hours |
Limited Impact | 5 business days | 5 business days | 2 business days |
Live Chat and Ticket Management
For ongoing live chat and ticket management services, please reach out to us to discuss a bespoke package tailored to your business needs.
Pricing
Plans can be monthly, or you can save 15% by signing up for an annual plan. You can find more details on our Pricing page.
For more information, get in touch with us at email@bothello.io or send us a message in the chat.