Modern customers expect fast, personalised service, and prospective customers may have questions as they browse your website. When they can't get answers quickly, you lose business. Many visitors will often leave your site instead of spending precious time searching for answers.
As 41 percent of customers expect to see Live Chat on websites, it's becoming more and more critical for businesses to provide chat widgets on their sites.
Having a Live Chat option on your website gives visitors a simple way to reach out for support and get immediate answers. Providing better service and faster solutions helps build trust and increase customer satisfaction.
Through Live Chat, you're also keeping prospects engaged, increasing conversion rates. According to Forrester, visitors who engage in Live Chat are 2.8x more likely to convert.
Many of our partners provide Live Chat on their platforms. For more insights and information, visit their websites:
Intercom: product page and Live chat examples and best practices for 2021 (blog post)
HubSpot: product page and 4 Advantages to Adding Live Chat to Your Website (blog post)
LiveChat: website and 9 Steps to Building Good Customer Relations (blog post)
Drift: product page and Why Live Chat Conversations Generate More Leads than Forms (blog post)
Zendesk: product page and How live chat helps businesses and consumers (white paper)
To discuss what Live Chat can do for your business, get in touch with us at email@bothello.io or send us a message in the chat.