Help Desk Ticketing platforms can be a great tool to enhance your Live Chat and customer support processes. They can help your business with:
Centralisation. No matter what channel requests come in from, incoming messages can all flow into the same inbox, ensuring no enquiry falls through the cracks. This allows your business to be available to customers across multiple channels, meeting them where they are.
Automation. Ticketing systems allow you to create workflows, automatic ticket routing by skill or department, macros, and templates to reduce the effort and resources your team spends on manual tasks. Tickets get sent to the right person for faster service. Macros and templates let your team send the most helpful and relevant messages with the click of a button. Workflows are organised for efficiency.
Collaboration. Help Desk systems provide a single, unified resource for teams to communicate and collaborate to deliver seamless customer service across departments. Teams can access customer history and information and route tickets and comments to one another.
Many of our partners provide Help Desk Ticketing on their platforms. For more insights and information, visit their websites:
Intercom: product page and Just the ticket: The power of customer support ticketing workflows in Intercom (blog post)
HubSpot: product page and Help Desk: What It Is & The Software That Supports It (blog post)
Gorgias: website and Practical Support Tips From Gorgias Customer Support Team (blog post)
Zendesk: product page and 9 ticketing system tips for outstanding customer service (blog post)
To learn more about how Help Desk Ticketing can help your business, get in touch with us at email@bothello.io or send us a message in the chat