You can update your Help Centre articles easily inside the platform. Some systems even allow agents to edit articles on the go.
As part of our ongoing optimisation and reporting services, we use CX analytics to make recommendations for improvement. We'll review interaction history to isolate common enquiries and themes for future article topics.
Some platforms offer engagement analytics so you can see what topics are searched and how often your articles are viewed.
Source: Intercom
In addition, visitors can rate and review the helpfulness of articles they read, and this data can help identify which articles need to be improved or updated.
Source: Intercom
Learn more about managing a Knowledge Base from HubSpot, one of our partners.