Who are we?
bot•hello is a CX Optimisation Agency that helps consumer brands implement self-service support tools such as chatbots on websites and social media messaging channels that drive customer loyalty, reduce support hours and increase sales on auto-pilot.
What is a Facebook chatbot?
A Facebook chatbot is a bot that is housed in Facebook Messenger. It can interact with users through Messenger, answering questions and executing routine requests.
Here's an example of a Facebook Messenger chatbot we built for Kiehl's:
What's your process for developing a Facebook chatbot?
When creating a Facebook chatbot, we follow a 4-step implementation process. This includes:
Discovery & Design
Development & Testing
Implementation & Training
Optimisation & Reporting
To ensure we're creating the best Facebook chatbot to meet your — and your customers' — needs, we begin by analyzing support history and data. We look at trends in incoming requests and isolate topics and issues with high message volume to identify areas that would be ideal for automation. We use this to craft a data-driven solution for you.
Then, we develop and test your chatbot to ensure everything works properly. And we'll implement your Facebook chatbot, including any team training and documentation your current (or future team members) may need.
Finally, we'll run ongoing reports to ensure your Facebook bot is optimised to deliver the best service.