Who are we?
bot•hello is a CX Optimisation Agency that helps consumer brands implement self-service support tools such as chatbots on websites and social media messaging channels that drive customer loyalty, reduce support hours and increase sales on auto-pilot.
What is Gorgias?
Gorgias is a live chat, help desk ticketing, and knowledge base (help centre) platform for ecommerce businesses. Through Gorgias, businesses can consolidate and reply to incoming support requests and publish a self-service help centre resource for faster customer support through automation.
Check out their website to learn more.
Our Gorgias implementation process
When it comes to setting up and implementing the Gorgias platform, we follow a 4-step implementation process. This includes:
Discovery & Design
Development & Testing
Implementation & Training
Optimisation & Reporting
To ensure we're creating the best solution to meet your — and your customers' — needs, we begin by analyzing support history and data. We look at trends in incoming requests and isolate topics and issues with high message volume to identify areas that would be ideal for automation. We use this to craft a data-driven solution for you, including macros, templates, rules, routing, tagging, and views for increased support efficiency.
Then, we develop and test Gorgias to ensure everything works properly. And we'll implement your automations, integrate your messaging channels and business systems for a smooth and seamless customer support process, and create comprehensive training documents for current (and future) support team members.
Finally, we'll run ongoing reports to continue to optimize your system to deliver the best service.
We offer 3 pricing tiers: Starter, Growth, and Blitzscale. Each tier includes services, such as CX reporting, help desk, and live chat implementation. Chatbot, knowledge base, and training guide development and optimisation are also included.
We also offer al a carte services that include:
Chatbot development & optimisation
Live chat & email support outsourcing
VoIP implementation & optimisation
We offer multiple retainer packages after we launch your project based on your business needs.
You can pay for these packages on a monthly or annual basis.