When you arrive at the locker, open the Bounce app and go to Bookings. Select your booking, then tap View details to access your QR code and PIN.
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Scan the QR code at the locker kiosk (or enter your PIN manually), and your assigned locker will open. Take your bags, then close the locker door before the timeout ends.
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No worries! Your QR code is always available in your Bounce account.
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Simply log in to the Bounce app or visit bounce.com on your phone, go to Bookings, select your booking, and tap View details. Your QR code and PIN will be there whenever you need them.
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Yes! Open the Bounce app, go to Bookings, and select the booking you'd like to update. Scroll down and tap Edit to change your drop-off or pickup dates, as long as your new booking still fits within the maximum booking window for that locker location.

Not directly. To reduce the number of locker doors, you'll need to cancel your current booking and create a new one with the number of doors you need.
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If you need help, contact Bounce Support.

Please contact Bounce Support with your booking code. We'll review your booking and see what options are available.

No. Once you've deposited your bags, the locker remains locked until you're ready to pick them up. This helps keep your belongings secure.
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If you need access to your locker before your scheduled pickup, contact Bounce Support and we'll do our best to help.
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The time limit depends on the locker provider, but some lockers allow as little as 60 seconds to close the door after it's opened.
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Most locker locations can be booked for up to 5 days. Some providers have shorter limits—for example, JR East lockers in Japan can be booked for up to 3 days.
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You'll see the maximum booking length before you confirm your booking.
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The booking window depends