What is Payment Settlement?
Payment settlement is a standard banking security process that occurs after tickets are sold. During settlement:
- The payment is verified as legitimate and secure
- The funds are processed through the banking network
- Standard fraud prevention checks are completed
This process typically takes 5-7 business days from the date of ticket purchase.
Settlement happens on a per-transaction basis for each event. This means:
- Each ticket sale for your event goes through its own settlement period
- Your event's available balance only includes tickets that have completed settlement
- Settlement status is tracked separately for each event
Common Questions About Settlement
Why aren't my funds available immediately?
- Verifying payment legitimacy
- Preventing fraudulent transactions
- Ensuring secure fund transfers
- Protecting against chargebacks
I see less available balance than my total sales
- Recent ticket sales are still in the settlement period
- Settlement takes 5-7 business days per transaction
- Only fully settled funds appear in your available balance
- Each event's balance is calculated separately
I need my funds urgently
- Settlement periods are mandatory banking requirements
- They cannot be bypassed for any reason
- This policy protects both organizers and attendees
- Early payout options are only available for eligible partners
When Will I Receive My Payout?
Your payout timeline depends on these factors:
1. The settlement status of ticket sales for that specific event
2. That event's scheduled end date
3. Your organization's standing with Bounce
Standard payout schedule:
- Funds are paid out 3-5 business days after your event ends
- All payouts require funds to be fully settled first
- Each event receives its own separate payout
Once initiated, payouts typically take 2-3 business days to appear in your bank account, depending on your bank.
Early Payouts
Early payouts allow certain organizers to receive funds for a specific event before that event's standard payout date. This is a special privilege available to select Bounce partners.
To be eligible for an early payout on an event:
- The event must have at least $300 in settled transactions
- The organization must be an established partner
- The specific event must be in good standing
Early payouts are reserved for established partners who demonstrate:
- Consistent successful event history
- Strong track record of compliance
- Clear business necessity
- No history of chargebacks or disputes
Important Notes About Settlement
Key points to remember:
- Settlement periods are standard banking requirements that cannot be bypassed
- Only settled funds are available for payout
- Your available balance may be less than your total sales due to pending settlements
- Bank processing times are outside of Bounce's control
- Repeated urgent payout requests may affect future eligibility
- All decisions regarding early payouts are final
- Early payouts are evaluated on a per-event basis
- Each event must independently qualify for early payout
Frequently Asked Questions
Why can't I access my funds immediately?
Settlement periods are a standard security measure in the payment industry. They protect both organizers and attendees from fraud and ensure all transactions are legitimate.
How can I check my settled balance?
You can view each event's settled balance in your Bounce dashboard under that event's "Payouts" section.
How do I know if my organization qualifies for early payouts?
Early payouts are typically offered to established partners with a history of successful events on Bounce.