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Login issues: forgot password or username

What to do if you forgot your password or login for your account



1. Forgot login

If you forgot your account login, but your email or phone number is linked to your account, contact our support service on our website. Provide the linked email or number and, if possible, attach a screenshot with your ID — we will help restore access.

💡If you did not link an email or phone number — account recovery will not be possible. We recommend linking recovery data immediately to avoid such situations.


2. Forgot password

If you encounter a situation with an incorrect password, you can try to recall the necessary login and password, or look for them in your browser settings, as well as in the saved passwords history.

If you already linked an email to your account, you can click the "Forgot password" button in the login window, enter your email, and you will receive an email from the site with further instructions for data recovery, or instead of email, you can specify the phone number linked to the account for further recovery via SMS code.


Also, if you linked your VKontakte page — you can log in using it, or through other social networks available on the site.



💡 Tip

If you have any questions or need additional information, please do not hesitate to contact our support service.

We are always happy to help!

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