A gift card transaction may be rejected if the card cannot be verified or if the information provided does not match the trade details.
Common reasons for rejection include:
• The gift card has already been used or has no remaining balance.
• The card was not properly activated.
• The wrong gift card category, country, or subcategory was selected.
• The card amount or denomination does not match the selected option.
• The card image or proof uploaded is unclear, incomplete, or does not match the card.
• The gift card details provided are incorrect or do not match the submitted card.
• The gift card is from a country or category that is not supported.
• Required card details or proof were not provided.
Please note: If your gift card transaction is rejected, BovaRefill provides a specific reason for the rejection. Review the notification carefully to understand the issue before attempting the trade again.