My trip is in the next 4 weeks

We're actively monitoring the situation across each country, and being proactive in notifying customers as soon as we are aware of any changes to their breaks. If you believe we may have missed something, don’t hesitate to contact the team on hello@berightback.travel.

What happens with a change in FCO advice

As all breaks with BRB are protected, you are covered if the FCO advice for a region changes to advise against all but essential travel. For more information, please see The FCO advises against all-but-essential travel to my destination.

What happens when an airline cancels my flight?

When an airline cancels your flight, if they don't offer a suitable alternative return flight (i.e. within 48 hours of your original flight) you are covered under the Package Travel Regulations and we will be able to cancel this trip and return all funds to your BRB account for future use.

Where changes are made, they will be reflected in your Trip Details page on our website and major changes will result in us contacting you directly at the earliest opportunity.

My trip is more than 4 weeks away

We are continually assessing the situation for each trip we have upcoming. As COVID-19 has spread rapidly, and advice is changing on a daily basis, we are being as pro-active as possible in notifying customers of changes. If you haven't heard from us, it is likely that your trip is not currently affected, or that we are waiting for further information regarding next steps from suppliers.

If your trip is not currently booked and you would like to postpone your trip to a later date - please get in touch and one of our Travel Experts will be able to make the enquiries necessary to see what can be done.

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