Before travelling

As recommended by The Government, we are using advice from Travel Health Pro

  • If you are worried you can arrange to discuss your travel plans with your GP surgery, pharmacist or travel clinic and should do so as soon as possible.

  • Always, check the up to date guidance from website and for information on any travel restrictions, Foreign and Commonwealth Office (FCO) foreign travel advice; (see the summary, health and entry requirements sections). You can also find general travel health advice for each destination on our Country Information pages.

  • Check the impact this outbreak may have on your travel insurance coverage, including medical repatriation costs in case of ill health or any new restrictions on travel. The Association of British Insurers (ABI) has produced information on travel insurance implications following the outbreak.

  • Be aware that there may be enhanced screening/monitoring at entry and exit airports. 

Of course, outside of government advice - we'll also be tracking the latest developments on our side as well. Please do keep an eye out for any communications from us, and if you have any questions you can email our Head of Operations on

Additional advice
We would highly recommend that all travellers during this time have travel insurance, as this can cover you in the event of medical emergencies abroad, as well as some policies allowing you to claim back any money lost if you are unable to go on the holiday that has been insured.


During travel

The FCO is currently advising that there are no current risks to travellers and no reason to cancel your holiday plans outside of specific regions (we have guides on affected regions in this FAQ). 

However while travelling it is always good to consider general advice from the Government suggested Travel Health Pro, for preventing the spread of illnesses: 

  • Wash your hands often with soap and running water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • If you feel unwell, stay at home, do not attend work or school.

  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash hands with soap and water.

  • Clean and disinfect frequently touched objects and surfaces in the home and work environment.

  • Use of face masks is generally not recommended outside clinical settings. Should you decide to use a mask (or it is a requirement at your destination), you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission.

If you are fit and well, with no symptoms, there is no evidence that wearing face masks as a general prevention measure is helpful. Public Health England advises against using masks outside clinical settings. If you decide to use a mask, remember you should still follow all the recommended precautions above to minimise risk of transmission.


Feeling unwell abroad

The FCO has provided links to the Travel Health Pro  where we have collected our information from, and got the following advice:

Advice if you become unwell abroad

If you develop symptoms of cough, fever or shortness of breath (even if minor) while abroad or during travel, you should immediately:

  • Stay indoors and avoid contact with other people, as you would with the flu.

  • Call your health provider and/or insurance company to discuss what you should do.

  • Follow local public health guidance if available.

  • If you become unwell at an airport, bus or train station before or during a long trip, seek medical attention and do not start or continue your journey.

  • Once you have fully recovered, check with your health provider if you are fit to travel, before any onward travel.

Advice if you have contact with a COVID-19 case while abroad

If you have been in contact with a known COVID-19 case, follow local public health advice (if available), and speak to your healthcare provider or travel insurance company as soon as possible for further guidance.


After travel

The UK Government FCO has provided links to the Travel Health Pro  where we have collected our information from, and got the following advice:

If you have travelled abroad and develop symptoms of cough or fever or shortness of breath within 14 days of your return to the UK, you should immediately:

  • Stay indoors and avoid contact with other people, as you would with the flu.

  • Call NHS 111 to inform them of your recent travel abroad, giving them details of the country you visited.

In Scotland phone your GP or NHS 24 on 111 out of hours.

If you are in Northern Ireland, call 0300 200 7885.

Please follow this advice, even if your symptoms are minor 

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