What Is Communication Analytics?
Communication Analytics in Breakcold helps you measure engagement between your team and leads. It provides insights into how often you're reaching out, how leads are responding, and how your team is performing individually.
Available Communication Blocks
You can add the following blocks to your dashboard:
Connection Strength – Auto lead scoring based on interaction quality (email and message exchange).
Sales Activity by Team Member – Tracks individual outreach efforts.
Sales Overview by Team Member – A summary of overall sales communication.
Conversations Started – Number of new conversations initiated.
Conversations – Total ongoing conversations.
Sent Emails / Received Emails – Track email volume and responsiveness.
Customize Your View
Choose the blocks that align with your workflow to keep a close eye on communication trends and team performance.