During volatile periods, there may be a delay between your equity crossing the account gain threshold and our system closing your positions.

In those rare instances, it is possible that you reached the account gain threshold but were not upgraded to the next step given the delay.

If you believe this has happened to you, reach out to us via support (the Live Chat on the website or by emailing support@breakoutprop.com) and we will manually review your trading history and upgrade your account if your equity crossed the required threshold.