We’re Here to Help
To give you the best support experience, please review the details below to find the right way to contact us.
🔧 Partner Support: How to Reach Us
For all support inquiries related to your app or the Partner Portal, you can reach us through any of these channels:
📧 Email: partner@breakthroughapps.io
💬 Chat: Use the Support Chat button in the bottom-right corner of the Partner Portal
📱 Text (U.S. partners only): +1 (844) 967-0701
📲 WhatsApp (available globally): +1 (401) 321-2702
When contacting us, please include as much of the following information as possible to help us resolve your request quickly:
A clear description of the issue, error, or question
The browser you’re using (if relevant)
Any troubleshooting steps you’ve already tried
Screenshots or screen recordings (if available)
Response Time: Please allow 1–2 business days (Monday–Friday) for a reply.
We are here to support you every step of the way.
End-User Support
🚨 When an App User Contacts You
If an app user reaches out to you directly, please do not try to troubleshoot or resolve the issue yourself. Instead, direct them to our support team so we can handle it promptly and efficiently.
Here’s what you can tell them:
“For the fastest support, please email support@breakthroughapps.io or use the Support button inside the app. Our team will take it from there.”
🔁 Communication SLA
First response within 1 business day
Most issues resolved within 5 business days
By routing user issues through our team, we ensure every request is documented, tracked, and resolved quickly—giving you more time to focus on creating great content.