We’re Here to Help! To ensure you have the best support experience, please review the information below to find the best way to contact us.
🔧 Partner Support: How to Reach Us
For all support inquiries related to your app or the Partner Portal, please reach out through one of the following channels:
📧 Email: partner@breakthroughapps.io
💬 Chat: Use the Support Chat button on the bottom right corner of the Partner Portal
📱 Text (U.S. partners only): +1 (844) 967-0701
📲 WhatsApp (available globally): +1 (401) 321-2702
To help us assist you more efficiently, please include as much of the following information as possible in your message:
A detailed description of the issue, error, or question
The browser you’re using (if applicable)
Any steps you’ve already taken to resolve the issue
Relevant screenshots or screen recordings (if available)
🕒 Response Time: Please allow 1–2 business days (Monday–Friday) for a reply.
We're here to support you every step of the way — don't hesitate to reach out!
End-User Support
🚨 What to Do When an App User Reaches Out to You
If an app user contacts you directly for help or has an issue, please do not try to troubleshoot or resolve the issue yourself. Instead, kindly direct them to our support team so we can handle it promptly and efficiently.
Here’s what to tell them:
“For the fastest support, please email support@breakthroughapps.io or use the Support button located directly in the app. Our team will take it from there!”
🔁 Communication SLA:
First response within 1 business day
Most issues resolved within 5 business days
By routing user issues through our team, we can ensure the problem is documented, tracked, and resolved quickly — while giving you more time to focus on creating great content.