How to Get Support from Breakthrough
This article covers how to reach the Breakthrough team, how to direct app users when they contact you, and how to stay informed on platform updates.
Partner Support
For questions about your app, the Partner Portal, billing, or anything platform-related, contact us through any of these channels:
Email: partner@breakthroughapps.io
Chat: Click the Support Chat button in the lower-right corner of the Partner Portal
Text (U.S. partners): +1 (844) 967-0701
WhatsApp (global): +1 (401) 321-2702
To help us resolve your request quickly, please include:
A clear description of the issue or question
The browser or device you're using, if relevant
Any steps you've already tried
Screenshots or a short screen recording, if available
Response time: 1 business day, Monday through Friday.
End-User Support
If an app user contacts you directly, please send them to us! Routing users to our team ensures every issue is documented, tracked, and resolved quickly — and frees you up to focus on your content and community.
A message you can send them:
For the fastest support, please email support@breakthroughapps.io or tap the Support button inside the app. Our team will take it from there.
Service levels for end-user support:
First response: within 1 business day
Resolution: most issues within 2-3 business days
Community & Updates
Join our partner community on WhatsApp for product announcements, release notes, event invites, and updates from the Breakthrough team:
This group is for announcements and community updates only. For support requests, please use the channels in the Partner Support section above.