Below are instructions that you can copy paste in your automated emails to support the paywall. Be sure to copy paste only the text in italics and replace what is in bold.
⚠️ Billing Issue
If users gets a billing issue they can be given the below instructions to fix this:
Go to the
<insert your web paywall URL>Login with the account you use to login to the app
Once you are logged in click "Update Payment Method" to add an updated Credit Card
❌ Cancel Subscription
Below are the instructions to cancel the subscription
Go to the
<insert your web paywall URL>Login with the account you use to login to the app
Once you are logged in click "Cancel Subscription" to cancel the trial or subscription
Note: If you are not subscribed to a recurring subscription you will just see options to purchase a new subscription
💸 Upgrade Subscription
Users can upgrade their subscription from the paywall also. Say they were subscribed to a monthly subscription they will be able to upgrade to a Yearly or another subscription if they wish. Below are the instructions to do so.
Go to the
<insert your web paywall URL>Login with the account you use to login to the app
Once you are logged in click "Change Subscription" to switch to another plan and follow the instructions