What's a grievance: In short, a grievance is a formal employee complaint. It is the reporting by an employee of the Company violating or not adhering to the agree upon terms of their employment. Examples of this type of grievance include: discipline, demotion, classification disputes, denial of benefits, etc.
HR Users are able to lodge a grievance on behalf of an employee, however, employees are also able to lodge a grievance within their own profile.
To view and edit a person's disciplinaries, go to People > Our people, select your person, then click More > Grievances:
You can add a grievance by clicking on the blue plus icon:
You are then able to add the date of the incident and include a description. To add the grievance, click "add grievance".
Note: The description will be visible to the employee when accessing their profile and viewing "grievances".
Once the grievance has been added to the employees profile, you are also able to edit/update the disciplinary by clicking the pencil icon, or delete it by clicking the rubbish bin icon.
You will also be able to add additional notes and supporting documents by clicking the blue plus icon.
Note: Any notes and documentation will only be seen by HR users and line managers (if given permission).
When updating the grievance, you are able to select the appeal status, outcome and add an expiry date. You are also able to mark it as resolved or expired. This is a great way to keep track of the progress of the incident.
Once updated, all grievances will appear on the employees profile so that they can be tracked and recorded.