We're here to help with your first login or issues for an established user.

This guide will cover:

New users

New users can access Breathe via a link in the Welcome email. The account admin/ HR users are responsible for sending this out. Head to the HR dashboard tab and click the arrow next to the welcome email item in the Data-to-dos menu.

  • You can send all unsent or select the individuals you want to invite separately.

The Welcome email should contain a temporary password that you will need to enter on the login in screen.

Setting a password

Next you'll be prompted to set a new password and confirm it, then you'll be logged in! The password requirements are:

  • 8 characters minimum

  • At least 1 upper case letter

  • At least 1 lower case letter

  • At least 1 number.

Welcome email doesn't contain a temporary password?

If the welcome email does not contain a temporary password Please get in touch and we will reset this for you.

Existing users

Locked out of your account or forgotten your password? It's okay. We've been there too. Here's how to fix it and get back into the system.

Step 1: Requesting a password reset 🔓

This can be done from the login page. Simply click 'Reset your password'🎉

Step 2: Password reset email 📨

This email should come right away and will contain a temporary password which will look something like this: dogButtonHouse2

TOP TIP Pay special attention to upper and lower case characters.

In the login screen, your email is your username. This will normally be the email you received the welcome email to. Then type in your temporary password and click 'Log in'.

Step 3: Setting a password 🔐

Next you'll be prompted to set a new password and confirm it, then you'll be logged in! The password requirements are:

  • 8 characters minimum

  • At least 1 upper case letter

  • At least 1 lower case letter

  • At least 1 number.

FAQ's

When I log in it says 'invalid username/password'

This will be because...

  • The temporary password used is not being added correctly. Try typing it!

  • A more recent password has been requested and you are using an old one.

I'm stuck in a 'login loop' or it says 'Something went wrong'

  • Check with your HR team which email address / username you should be using to login. previously used so please get this checked by a member of your HR team.

  • Check with your HR team that your Breathe profile is active and you're listed as a current employee.

I didn't receive the email, what can I do?

If you're not receiving the password reset then it will most likely be that the user has not logged in via their welcome email (please resend or send a password reset from the profile) or it's an issue with how your email client receives emails from Breathe.

If it's an issue with your email client please speak to your IT Team and ask them to check the following

  • That email notifications are enabled within your account. These are found under Configure > Settings > Email Notifications > On

  • The email address is spelt correctly

  • Check Junk/ Spam folders

  • That the firewall / spam filter is not bouncing back the emails to Breathe. Get in touch with your IT team as they can rectify this for you

  • The personal rules in the employee's mailbox filters are not set to filter out unwanted mail

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