Covid-19 has caused the nationwide retail closings and a dramatic shift to direct-to-consumer commerce. This has overwhelmed the FedEx, UPS, USPS and our In-Home Delivery Partners. As a result, delays in the availability of tracking information and in traditional ship times are being impacted and sometimes greatly extended (read more here). These factors are impacting all direct-to-consumer commerce and are beyond our ability to control or forecast. We appreciate your understanding during these times.
We Are Here For You.
The impact of the COVID-19 coronavirus is a sobering reality for all of us. It’s moments like these that we are reminded of the importance of kindness and empathy — and that we must do our part to foster healthy communities.
During this outbreak, our first priority is to maintain a safe and supportive work environment for our team — from our farms, to our factories, to our offices, every employee at Brentwood Home is fundamental to what we do. To help limit the spread of the disease, we’ve asked the majority of our team to work from home during this uncertain time.
Of course, our second priority is to continue to deliver excellent products and service to our customers. Our online store remains open. As the world responds to mitigate this pandemic, we may experience delays and challenges beyond our control, based on the impact to specific regions and government guidance. This includes:
- Shipping times may be impacted.
- In-home delivery services may be impacted based on local restrictions.
- Product return and pick-up services may be impacted.
If you have any questions or concerns, our world-class Customer Experience team is here for you.
These are our tips on how to safely clean your mattress and pillows. For proper sterilization for coronavirus, we recommend that you consult guidelines outlined by the Center for Disease Control.